Frequently Asked Questions

WhatsBizPro uses client-side scripting to interact with WhatsApp Web's interface. This approach ensures your privacy (no server-side message handling) but means some automation features depend on WhatsApp's interface remaining consistent. When WhatsApp updates their interface, it can occasionally cause minor issues with broadcast and scheduling features. This is a common challenge faced by all developers working with scripting-based automation on WhatsApp Web.

The AI assistant analyzes your conversations and provides intelligent responses and suggestions. You can train it with your own PDF documents (company policies, guidelines, etc.) to customize responses to match your business style. The AI can extract important information like addresses, prices, and meeting times from conversations, helping you manage your business more efficiently.

1. Go to the Chrome Web Store
2. Search for "WhatsBizPro" or use our direct link
3. Click "Add to Chrome"
4. Confirm the installation
5. Open WhatsApp Web and start using WhatsBizPro!

Yes! We offer a 14-day free trial with no credit card required. You can test all features and see how WhatsBizPro enhances your WhatsApp Web experience before making any commitment.

Yes, you'll need to create a free account to use WhatsBizPro's features. This allows us to sync your AI training data and preferences across devices while keeping your personal data secure and private.

• Google Chrome browser (latest version recommended)
• Active WhatsApp account in good standing
• Access to WhatsApp Web (web.whatsapp.com)
• Stable internet connection
• Computer must remain ON for scheduled messages
• Browser must stay open for automation features

WhatsBizPro uses client-side scripting, which means it runs directly in your browser rather than on our servers. This approach ensures your privacy and security - your messages never pass through our servers. However, it requires your computer and browser to be active for scheduling features to work.

WhatsBizPro is designed specifically for WhatsApp Web and requires the Google Chrome browser extension. It does not work on mobile WhatsApp apps. You need to use WhatsApp Web on a desktop or laptop computer.

When a scheduled message fails, WhatsBizPro shows a popup notification with the failed message and stops at the contact where it failed. You can simply copy and paste the message to send it manually. This occasionally happens due to WhatsApp Web interface changes or connectivity issues.

This is a known limitation due to WhatsApp Web's dynamic interface changes. The first broadcast typically works well, but subsequent broadcasts may experience issues. We recommend using the first broadcast for your most important messages and considering individual messages for follow-ups.

1. Refresh your WhatsApp Web page
2. Check if the extension is enabled in Chrome settings
3. Clear your browser cache and cookies
4. Disable other WhatsApp-related extensions temporarily
5. If issues persist, contact our support team

• Free Plan: Basic features with limited usage
• Essentials Plan: Free with unlimited usage (CRM limited to 50 contacts)
• Pro Plan: $9/month USD with advanced features and higher limits

All plans include a 14-day free trial with no credit card required.

Yes, you can cancel your subscription at any time. There are no cancellation fees or long-term commitments. Your subscription will remain active until the end of your current billing period.

We accept all major credit cards and debit cards through our secure payment processor Stripe. All payments are processed securely with industry-standard encryption.

Your data security is our top priority. All your personal data stays private and secure. CRM data is stored locally on your device (not on our servers). Your WhatsApp messages and contacts remain completely private. Conversations are only sent to AI services when you specifically request analysis, and PDF training documents are stored securely and used only for your AI personalization.

No, we cannot see your WhatsApp messages. WhatsBizPro uses client-side scripting, which means all processing happens directly in your browser. Your messages are never sent to our servers unless you specifically request AI analysis for a particular conversation.

When you uninstall WhatsBizPro, all locally stored data (CRM contacts, scheduled messages, extension settings) is automatically removed from your browser. AI training documents stored on our servers can be deleted upon request. Your data privacy is always maintained.

When you upload PDF documents for AI training, they are securely stored on our servers and used exclusively to customize your AI responses. The documents are processed to understand your business guidelines and communication style, helping the AI provide more relevant suggestions. You maintain full control over these documents and can delete them anytime.

WhatsBizPro is designed for legitimate business communications and operates through WhatsApp Web's public interface without bypassing security systems. However, you are responsible for using it in accordance with WhatsApp's Terms of Service. We recommend monitoring your account health and using automation features responsibly.

WhatsBizPro is designed for responsible business use and includes features like semi-automated scheduling (which requires manual confirmation) to reduce automation risks. However, you must use it responsibly - avoid spam, maintain professional communication standards, and monitor your account for any WhatsApp warnings. Any account restrictions are your responsibility.

Our semi-automated scheduling navigates to the intended recipient's chat and displays a popup with the scheduled message for your manual review and sending. You maintain full control over the final sending decision. No messages are sent automatically without your confirmation, reducing automation risks while maintaining scheduling convenience.

If you receive any WhatsApp warnings, restrictions, or policy violation notices, immediately discontinue use of WhatsBizPro's automation features (broadcasting and scheduling). You can continue using the AI analysis and CRM features safely. Contact our support team if you need guidance on compliant usage practices.

You can contact our support team through:

• Email: support@whatsbizpro.com
• Response time: 24-48 hours
• Languages: English and Spanish
• In-extension help documentation

No, WhatsBizPro is an independent Chrome extension and is not affiliated with, endorsed by, or connected to WhatsApp Inc., Meta Platforms Inc., or any of their subsidiaries. WhatsApp® is a registered trademark of WhatsApp Inc. We operate as a third-party productivity tool for WhatsApp Web users.

Absolutely! We love hearing from our users about features that would improve their business productivity. Send your feature requests to our support team, and we'll consider them for future updates. Popular requests often get prioritized in our development roadmap.

We regularly update WhatsBizPro to maintain compatibility with WhatsApp Web changes, fix bugs, and add new features. Updates are automatically distributed through the Chrome Web Store. Major updates are announced to users, while minor fixes happen seamlessly in the background.